The Hubspot-PC4Media Relationship Ambiguity

    Posted by Pete Caputa on Jan 22, 2008 3:09:00 PM

    After reading my blog, Mike at Inquisix asked me if I was a HubSpot SEO Consultant. (HubSpot doesn't call them that. They are internet marketing consultants or IMCs for short. They are the people that coach Hubspot clients in developing and implementing their inbound internet marketing strategy.) But... Very fair assumption.

    Jonah, who's in charge of all the IMCs at HubSpot, read my site and said "It looks like YOU are helping people with their online marketing directly. Shouldn't it say Hubspot somewhere?" Very fair question.

    I met Don Dodge very briefly the other day at HubSpot.  He's the closest thing Microsoft has to a well know blogger evangelist type, since Robert Scoble left. On the day I met Don, he wrote about the reasons why Robert Scoble didn't start a business of his own, but joined Fast Company instead to start a new video website project within Fast Company.

    I've taken the reasons that Don has written and have applied them to why I've joined HubSpot. I hope this will clear everything up for everyone.

    Understanding what you are good at..and what you love to do
    -  I love meeting new people and hearing about their business. I am pretty darn good at solution based selling. I'm really good at helping people diagnose their internet marketing problems. I know enough about online marketing and business to make solid website and internet marketing recommendations for almost any type of business. Hubspot has 90% (maybe more) of what a small or mid sized business needs to attract more visitors and convert more visitors into leads and inquiries in one inbound marketing platform. And they are good at helping everyone from large companies, small business owners, internet geeks and marketing professionals focus on what's important and actually generate leads online that turn into business.  Using their own cooking, they also have more leads than they can handle - which made joining them as a sales rep - a really easy decision. HubSpot and I are a real good match.

    Building a diverse set of income requires a sales crew and attention to client happiness. Agreed. HubSpot has a "Customer Happiness Index". It's a SaaS business and clients must renew. If a client isn't happy, they leave.

    In terms of a diverse set of income, I have that. I have a few passive income streams. WhizSpark clients are being taken care of through outsourced help. Hive411 generates some passive income. But, these aren't my focus areas. Building up my Hubspot revenue is. And I'm part of a rapidly growing sales team where I'll be instrumental in helping them bring new products to market and generate a diverse set of income streams for HubSpot.

    Brian Halligan and Mark Roberge are taking care of building the sales team.  But, if you are based near Boston, know internet marketing and solution based sales, let me know. HubSpot is hiring a salesperson per month. I can put you on the inside track.

    Setting up a business requires a ton of other tasks. I know this from experience. It was difficult for me to juggle selling, servicing and delivering at WhizSpark, not to mention product development, bills, etc. It's nice to be able to just focus on selling at HubSpot. At WhizSpark, Jeetu handled a lot of these tasks and did a great job. But, HubSpot has an office manager, a product support group, and a very smart development team lead by an accomplished software engineer and startup guru, Dharmesh Shah. (Who also happens to be hiring superstar developers, btw. Again, let me know if you want the inside track.)

    Doing a business is stressful on everyone involved.
    Running WhizSpark was difficult not just on me and Jeetu. It was difficult on our wives. Now that I have a son, I don't want anything to distract me from being a GREAT Dad.  HubSpot helps me generate a healthy income with less stress, so that I can spend more time with Peter V and Amy, our family and friends.

    Brand extension is hard when running your ass off to build your own business. Aha. This one hits it on the head. I've always wanted to start "Peter Caputa IV Media" and build kinda like a Richard Branson, Oprah Winfrey, Ted Turner, Rupert Murdoch type empire. I'm not incorporating PC4Media anytime soon. It's a vehicle to help me grow my HubSpot sales and support my clients. And to keep me out there for other potential strategic opportunities. But, I'd much rather focus on creating "my own brand" than something else, right now. Thanks to HubSpot, I have that flexibility.

    Getting access to things, when running your own business, is tougher. Don meant that it's harder to get into events and interviews with rock start CEOs, which is important to Robert Scoble. I'm not sure if it's important to me yet. On the other hand, interviewing CEOs is potentially an important reason to blog, at least from a lead generation and sales perspective. I'd much rather call at the top.

    All that said, I still kinda like the ambiguity. I still see myself as a business owner. Rick Roberge says that being a salesperson is the closest thing to being a business owner anyone can get. I think the reason he says that is because salespeople have to build the business, which is also the primary responsibility of most business owners: growth. 

    Another great business coach, Kate Hyland Mercer and I were chatting the other day and we agreed that we only want to take on business opportunities that help us make more money and do less work. That's what sales is about: How do I get better and better at sales so that I help more people, make more money and ultimately: do less work.

    Along the same lines, I was talking to Rick on the phone. He thanked me for making him an honorary member of PC4Media. He also said he "gets what I'm doing". Just to confirm, I told him that I think I can turn PC4Media into a lead generation and prospect qualification machine for me, so that I ultimately just pick up the phone and take prospects' credit card numbers. He corrected me and said, "You mean have someone else pick up the phone and take credit card numbers." I agreed.

    Unfortunately, that job posting isn't live yet. So, in the meanwhile, I also hope it's obvious to my clients that I recognize that my success is dependent on their success and that I'm here to do what it takes to make them successful. Although I don't get residual income from them staying on as a HubSpot client like I would as a business owner, I know that helping them achieve their goals will ultimately help me achieve mine. That's what Karma is about. Having a vested interest in your clients' success is what "business ownership" is about. That's why my clients are "mine".  And that's why I like a little bit of ambiguity.
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    Topics: sales, about pc4media, business ownership

    Sites to Get Free Links: Aboutus.org

    Posted by Pete Caputa on Jan 22, 2008 11:05:00 AM

    This is part of a series of posts about how to get free links pointing to your website in order to raise your search engine rankings and generate direct traffic from other websites.

    Site: Aboutus.org is a wiki, a website that anyone can edit, similar to wikipedia. Except, Aboutus.org's goal is to create a wiki about people, websites and topics. Whereas Wikipedia is a wiki about topics and things. If you try to build a page on wikipedia about you or your business it'll probably be deleted, unless you are Steve Jobs, Warren Buffet, GE or Microsoft. Aboutus.org encourages you to do it.

    Quick Instructions: Your first step is to create a page for yourself. They want you to use your real name. You should. Here's my page. Notice that I created two links under "My websites" for PC4Media and Hive411: Online Business Growth Network and Online Networking and Link Building for Local Businesses with good anchor text. You'll need to learn how to create a link in a wiki, which is different than writing html, but very easy. Your next step is to create a domain page for your website. Follow the directions about "Domain pages". Here's mine. Assuming your website is designed well, it automatically grabs a title, description and logo when it creates your domain page. Don't forget to go and add additional links that point to important parts of your website with the right anchor text.  I created a link called "link building" which points to my blog tag page on "link building". I'll be adding more as I blog more about keyword research, content management, lead generation and lead tracking, etc.

    You can also add your business to topic pages. I added HubSpot and PC4Media to the internet marketing page. Also, if you have the cash, consider sponsoring a portal.

    Those instructions didn't turn out to be so quick. However, your time spent on Aboutus.org building links will be well worth it. Here's why...

    Benefits of Getting a Link from It:
    1. Search Engine Optimization. Hell yeah. Here's Aboutus.org's website grader report. Aboutus.org has a page rank of 5/10. Google thinks aboutus.org is important: They've indexed 650k+ pages of the site. Further, you can create any link on your page - within reason and with good faith - with good anchor text. Link building sites don't get any better than Aboutus.org. And the nicest thing about Aboutus.org, if the community continues to keep out the riff-raff, it's creating a really worthwhile service for all of us.
    2. Secondary Search Result. Again, I'm going to go with "Hell Yeah". If you are going to have another website come up in the Search Engine Result Pages (SERPs) for a search for your name, wouldn't you want it to be one that you can edit? That's what Auboutus.org does. We'll give it a day or two, but I'm hoping that Aboutus.org edges out the guy that owns pc4media.com in a search for pc4media. This guy is definitely capitalizing on the pseudo-popularity of my blog. He hasn't built a website for someone in at least 2 years.
    3. Direct Traffic. Yes again. Although probably without the "hell" prefix. According to the website grader report, Alexa puts Aboutus.org in the top 1% of traffic garnering websites out there. But, my guess is that most of the traffic comes from search engines and leaves fairly promptly. But, I bet there are also some power users on there. Probably SEO professionals. Regardless, I'd expect some traffic from it as if it were a rest stop or reference check between you and the search engines.
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    Topics: SEO, search engine optimization, link building

    Sites to Get Free Links: Hive411

    Posted by Pete Caputa on Jan 22, 2008 10:15:00 AM

    This is part of a series of posts about how to get free links pointing to your website in order to raise your search engine rankings and generate direct traffic from websites.

    Site:
    Hive411. Ok. I own this site. But, that's a good thing. It is designed from the ground up to help small businesses be more findable. There are NOT many sites out there like that - that are free. That's why we built it. Here's some press coverage of it that explains what it is all about.

    Quick Instructions: Go to the site and search for what you do in the town that you do it. (Eg Residential Contractor in Worcester MA) Then, scroll down and click "Add New Nomination". Enter your website address and other contact information for your business. Encourage other people to vote for you by sending them a link to it. Then, nominate and vote for other people in order to get more visibility and votes for your business.

    Benefit of a Link from it:
    1. Local Search Engine Optimization: If you're a business that does business locally, your website should be designed to attract local traffic from search engines. For example, if you're a cosmetic surgery place in Southborough, MA you should also be getting visitors from google who type in "rhinoplasty boston ma". If your website isn't designed to do that, we should talk.  But, even though your website is designed to catch that traffic, you still need links pointing to your website that confirm that your website is about that. Do you really expect google, yahoo, msn and ask to just believe you? So, that's what Hive411 allows you to do. It helps locally focussed businesses get a link that helps them attract local traffic to their website.
    2. Secondary Search Result: Hive411 also acts as permanent endorsement of your business. The nomination that you create on Hive411 is likely to be found in the search engines too. (The site gets lots of traffic from search engines.)  Since your clients, friends and family can vote that you're the best "Home Designer in Birmingham, Alabama", you can get to the top of each page if you rally your supporters. Also, it shows who voted for you. So, if John Smith voted for you and Barry "I'm looking for a house plan" Jones knows and trusts John, Barry is more likely to want to hire you to design his house.
    3. Direct Traffic from the Site: The site also drives some traffic to people directly. The site is pretty viral and gets a decent amount of repeat traffic where people are using it to actually search for things. I anticipate this will happen more often in the future, as more businesses are nominated. However, you can control how many times you get seen on the site by doing a few things. Your business gets automatically rewarded when you nominate and vote for other people like Russ did. So, spend some time clicking around and voting for people you know. Or spend some time nominating new businesses. If you want to send an excel spreadsheet, we'll even bulk upload a bunch of nominations and notify them that you nominated them. They'll be likely to return the favor, getting you more votes and more visibility.

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    Topics: SEO, search engine optimization, link building

    Get Free Links to Your Business's Website

    Posted by Pete Caputa on Jan 22, 2008 9:33:00 AM

    I launched a landing page that encourages people to share info about their business and when they do, I agreed to build 3 free links for them.

    On the first week I launched this landing page - with just a small amount of promotion - I had 9 leads. Since I don't want to become a full time link builder, I am rethinking this approach.

    I am sure people are attracted to the "Pete will do it for us. I don't want to do or understand this stuff." approach. So, I am sure this new approach will cost me some new friends. However, I want to be in the business of advising people how to do this stuff. Not doing it for them. I want to attract people that want to learn this stuff because they recognize that it's important for their business. If they don't want to learn it, I have trusted internet marketing partners who will help them. Even though it takes time, building links is probably the least expensive and most effective way to promote your business on the web, assuming you have a solid website in place already. (I'll have to define "solid website" at some point. You probably don't have one.) Plus, you are the best person to build links for you, as it often requires writing, which requires knowledge of your domain.

    Originally, I was going to build 3 links on one website. One that I run. But, If I am going to take the approach of instructing people how to get 3 free links, I think I'll pick 3 different websites and tell them how to get a good link from it.

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    Topics: SEO, search engine optimization, link building

    Does Yahoo + Del.icio.us = Yahoo's Relevance in Search Again?

    Posted by Pete Caputa on Jan 21, 2008 1:22:00 PM

    Most people forget that if it wasn't for Yahoo, Google wouldn't exist. Yahoo had enough foresight to realize that Google's algorithmic search engine was better. And they did a deal to use Google's technology to power Yahoo's search engine, before anyone ever heard of Google. Years later now, Yahoo has spent a lot of $ and time to try and duplicate Google's technology. And they've developed a nice "me-too" search business for both organic rankings and paid listings. It's a big business for Yahoo! Huge, actually. But, they are very far behind Google in terms of search volume and revenue.

    Find me 10 websites that get more search traffic from Yahoo than Google and I'll kiss a monkey's ass. Most people use Google. As a result, Google makes a lot more $ from search than Yahoo! Some people have suggested that Yahoo should throw in the towel and use Google again to power their search and ppc ad platform.

    I highly disagree. It would be disastrous for both democracy and commerce. Without Yahoo in the race, Google would be the closest thing to Big Brother as the human race has ever invented. Maybe they aren't evil. But, they'd wield way too much power and influence. They already wield too much power with an almost unbreakable ecosystem of SEO & SEM professionals, small businesses, advertisers, media companies and individuals reliant on it for survival.

    Not only would Yahoo throwing in the towel be bad for womankind. But, I think it'd be like quitting a marathon because you're behind in the first mile. There's lots more room in the search race for game changing innovation.

    One of Yahoo's secret weapons is Del.icio.us. If you haven't heard of it, you may soon. It's generally a site that web native early adopters use to save web pages they want to visit later - like you probably use internet explorer's bookmarking tool. However, del.icio.us saves the web pages to an online account that you can search, gives you tools to organize lots of pages, and share it with others.

    Unlike Digg, many different types of demographics (besides pimpled slightly-post-pubescent internet geeks) use delicious. So, it's not constrained to one demographic. For example, I did a search for Vegetarian Chili Recipes on delicious this weekend, and it returned a ridiculous amount of great results. I used the recipe that had been bookmarked by 264 delicious users, and the chili turned out delicious! (Pun fully intended.)

    In a conversation I had a week or two ago with a prospect, we talked about Delicious. Among other things, HubSpot's website grader reports how many times your website has been bookmarked on Delicious vs your competitors. It doesn't mean a whole lot by itself other than the fact that your website may be "viral" if a bunch of people have bookmarked it. In "non-marketing" other words, if one company has a lot of bookmarks on delicious vs their competitors, it means they are probably better at publishing information that people find useful. But, delicious itself doesn't send a lot of traffic to websites and it doesn't help you increase your search rankings in search engines since it uses the "nofollow" tag in all outbound links.

    Atleast not yet. TechCrunch reported last week that Yahoo is inserting Del.icio.us bookmark data in Yahoo's search results.  It's not clear whether Yahoo is planning to use Del.icio.us data to reorder Yahoo search results. But, I'd highly doubt if they weren't thinking about using it as a factor to atleast help rank search results. They'd be stupid not to consider it.

    Both Google, Yahoo, MSN and Ask all use formulas that take into account the number, quality and construction of links pointing to a website to rank websites in search results for a given keyword phrase. However, most people don't create links on the web. I'd hazard to wager that more people bookmark stuff more frequently than they do create links on the web. So, by using delicious bookmarks to rank search results, Yahoo could drastically improve the quality of its search results. It's like running two different polls. The one with more votes is usually a more accurate poll results. Right now, Google has more votes in its poll. But, with delicious, Yahoo could leapfrog google.

    Assuming they are considering this, Yahoo isn't the first company to consider letting people more directly influence search rankings. Back in 2004, Eurekster started an interesting trend of letting people directly build search results. I actually started an unofficial blog to cover it. Google has an experiment in place too. And Readburner is a cool application built on top of Google reader which shows which stories are shared the most. (Ironically - or not - an article about Delicious is at the top right now.) Techmeme is a much more popular memetracker which uses link patterns between a small group of tech blogs to create a list of top news. There's one for baseball, gossip and politics too. It's certainly feasible that a search engine could take this approach for every topic conceivable. Both Mahalo and Wikia search are attempts at throwing away the algorithm and letting users build search engine results pagesGoogle Web History also uses your previous search results to rank your own search results. Many SEO professionals think that click track data affects the main search result rankings too.

    In short, there are all kinds of experiments being conducted to leverage different user inputs to rank search results. Many different types of approaches are being tested to let users rank search results more directly; to crowdsource search rankings. As search engines expand the variables in their algorithms to include more user inputs, the search engine with the most user inputs will most likely serve the best search results. Delicious is a huge bank of user inputs with a thriving community of inputters. The question is whether Yahoo + Delicious search results can attract searchers to Yahoo from Google?  Combined with a new more-useable Delicious look and more prominence in search results, could Yahoo's search business see a rise in usage? Will SEO professionals start using Delicious to engineer Yahoo search results? Can Yahoo leverage the user base at Delicious to increase usage of their search and impressions for Yahoo Search marketing? I wouldn't bet against it. On the other hand, are they too disorganized to pull it off?

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    Topics: delicious, yahoo, bookmarking, SEO, search engine optimization

    Breast Milk Marketplace Idea

    Posted by Pete Caputa on Jan 21, 2008 10:43:00 AM

    I've moved my blog over to the Hubspot Internet Marketing platform. I was using typepad, which has pretty much useless web analytics.  Hubspot's analytics are exactly what a marketer needs. Hubspot marketing analytics ranks keywords by the number of visits and leads each term attracts, making it real easy for marketers to see which keywords generate leads.

    The funny thing about my blog is that there are about 4 posts (out of 2200) that attract a disproportionate amount of traffic. And those 4 are not related to internet marketing. They are all posts that were "That's funny. I think I'll post about that" posts. Despite their direct irrelevance, there's an internet marketing lesson in disguise here.

    One of the posts was about buying and selling breast milk.
    (I'll link to it, once my blog posts are moved over to  Hubspot.)


    Then, this morning, I received an email from my wife, by way of Jennette Frem at Mothers & Company. The email asked us to vote for Mother's Milk Bank of New England to win a $10k business startup competition at Ideablob (Ideablob profile at Mashable). The milk bank's goal is to collect breast milk and donate it to premature babies. (Certainly a very worthy cause. Both my wife and I voted. So should you.)

    Whew! That was a lot of background. What's the internet marketing lesson in disguise?  There's too many. But, the main one is...

    The Milk Bank should do a little keyword research. Based on my web analytics, I think they might find that there's a lot of demand for a milk marketplace where people can buy and sell. A marketplace might create the kind of market liquidity (no pun intended) necessary to finance purchase of the equipment needed to pasteurize milk and even fund ongoing operations. I now know from first hand experience that breastfeeding has numerous health benefits for babies. And many mothers have difficulty breastfeeding. I also have heard of mothers who produce more milk than their babies can handle. Despite the high price of formula, I bet that the number of babies being fed with formula is at a record high. If there were a way to buy SAFE breastmilk, I bet it'd be a best seller.

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    Topics: SEO, search engine optimization, marketing analytics

    We're Sorta Live

    Posted by Pete Caputa on Jan 11, 2008 9:52:00 AM

    I set up my domain name, pc4media.net to point to Hubspot. We're technically live. I have a lot to do to get this thing rocking. And I'm looking forward to sharing how I'm doing as I go. But, we're live. Websites should be continuously tweaked. That's what I'll be doing. Thanks to my early readers for joining the journey.
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    My Sense of Purpose

    Posted by Pete Caputa on Dec 20, 2007 2:11:00 PM

    You can call him King Peter V or just "V" if you'd like. I call him my sense of purpose. Providing for my wife and my son - a life they love - is the reason I am driven to achieve. I expect you to hold me accountable. 

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    Topics: Peter_V

    Calling at the Top

    Posted by Pete Caputa on Dec 18, 2007 5:54:00 PM

    I know this. Calling at the Top is the only way to go.

     But, working at Hubspot, there is more demand for people that want to talk to us than we can handle. We're doing our best to contact everyone and see who is really serious about investing in their business to generate more leads from their online marketing activities. But we can't call everyone in a timely manner. Some of these people are lower level employees at bigger companies, not really able to make decisions. Some are CEOs. 

     The other day, I gave one of these lower level employees a demo of the product and we agreed that Hubspot would help her achieve her her personal business goals at the company. If she could make the decision, she would have bought right then. She was convinced. So, our next agreed upon step was to talk about who the decision makers would be, so we can get them on board together.  Most salespeople skip this process letting the internal person run with "information" to their bosses. Usually this fails because the lower level person lacks the knowledge about the product as well as the sales skills to identify what is important to each decision maker. I explained this to her as best I could. She agreed to chat with me before going to anyone. But, then "being so excited" she went and talked to her TWO bosses. Like squabbling parents, they both deflected to each other and she's left sitting home on a Friday night, instead of having Hubspot at her fingertips and getting a raise a year from now because we helped her meet her goals and the company goals. 

     Obviously, this is a disaster. It's salvage-able and I told her I'd help her if she'll listen to me this time. But, it's going to be more difficult now. 

     Then, five minutes later, I dialed up another lead that wanted to talk to us. I almost deleted the lead because it looked fake. It's a big company for their industry and a very successful guy who is the CEO. Someone I've heard of.  I dialed him up and got his secretary and said "Oh. I was expecting to get John Smith".  She says, "I can connect you." and checks to see if he's available. She comes back and asks, "Can I ask who's calling?". I say "Peter Caputa". She checks with him and puts me through. I said hey John, delivered my positioning statement and then went into my line of questions asking him about his business. At the beginning of the call he said he had 1 or 2 minutes. After ten minutes, he asked me if we could schedule a call to talk more. 

    Here's the thing. I know we can help both of these companies tremendously. I can tell just by looking at their site and seeing all the low hanging fruit they have. It won't be hard to attract more visitors and convert more visigtors to leads and sales. And I know we have a solution that can help them do that.

    And here's the lesson: It's just so much easier to call at the top. Even if you have a few hundred thousand low level people who want to talk to you. 

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    Topics: cold_calling leads lead_quality

    Using LinkedIn To Drive Traffic To Your Website - 5 Things...

    Posted by Pete Caputa on Dec 13, 2007 3:31:00 PM

    1. The most important thing you need to do to drive traffic to your website from LinkedIn is to (duh) actually put your company's URL in your profile. Very few people actually do this. When you put the link in your profile, don't use your company name. Use a phrase that someone might search for. For Hive411, I use online networking as the link text. For Hubspot, I use internet marketing software. If you are a residential contractor in Worcester MA with a specialty in kitchen remodeling, put "Kitchen remodeling contractor Worcester MA" as your link text. These links will send you traffic directly from linkedin. It'll also help you rank higher in search engines for the keywords that you use.

     

    2. The second most important thing for you to do is invite all of your trusted contacts to connect with you. I currently have 298 connections on there. I wouldn't say that I trust them all. But, I usually don't decline a connection request. Therefore, over the years, I've accumulated what I call a nice "LinkedIn Baseball Card Collection". The only down side to a big collection is that I have to deny connection requests sometimes if I don't know the parties involved.


    3. Now that you have connections, it's time to use LinkedIn. This one is counterintuitive, but it's the most important one. Don't ask people to send a request to connect. I rarely ask someone to connect me with someone else. Why? The first reason is that I don't need to: I can pretty much help anyone generate leads online for their business and have plenty of people that want to talk to me, so I rarely go out and solicit. Also, it's difficult to initiate a sales call with a relative stranger without asking an open ended or blabbing about the features and benefits of your product. How often would you forward that stuff to a friend if you don't know they are in the market for it? Exactly. That's SNAM.

    4. So, instead of focussing on connecting directly with prospects, I work on increasing my visibility in the LinkedIn network. The easiest way to do that is to endorse people you know. So, once you invite your trusted contacts (#2 above), go and endorse their work. Almost every time that I've done this, people have reciprocated by endorsing me. How does this help you drive traffic? Your name shows up prominently on their profile with a link to your profile. And of course, since you put your URL (#1) on your profile, some people will click through and visit your website.

    5. So, now you have your website linked, you've connected with all the people you know and you have some endorsements that tell people that you do great work. You're now ready to start reaching out to prospects. The best way to do that on LinkedIn is by answering questions. LinkedIn has a very cool tool that allows anyone to post a question. They are categorized and searchable. I recommend you go and find questions that people are asking that you can answer with some expert advice. You should answer it an unbiased and non promotional way. If your answer is good, you'll be demonstrating that you are an expert. There's a big chance that the person asking the question may need your service and will contact you. Further, since the question is archived, it can be found on linkedin, (and if it is a public question), in search engines. Here's the most important part, though. When you answer the question, at the bottom of the answer, you can put your URL. It's masked, so it won't help your search engine rankings. But, the question and answer will be indexed and anyone that reads your answer and wants to meet you, can then click through.

     

     

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    Topics: SEO, linkedin, online_networking, search_engine_optimization

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