New Internet Marketing Case Study

    Posted by Pete Caputa on Mar 26, 2008 12:44:00 PM

    The other day, a prospect asked me what the average annual revenue of a HubSpot client is. I said "I have no idea". I also asked why she asked. Since this was over email, she hasn't answered yet.

    I should have answered. "It's rising."

    I was talking to Frank Damelio this morning and this is a paraphrased quote of what he said to me: "I'm really excited for you Pete. Over the years, it's been great to have someone like you to share stories with as we've both built our businesses and learned hard lessons. And you are working on the cusp of something huge and I can tell based on how things are going for you and your excitement, that you're really in a good spot. And that all of the things you've learned, you're putting to good use and really helping a lot of people.

    Previously, large businesses had access to the capabilities that HubSpot provides. But, now it's possible for every small business to afford these tools. And business is going to increasingly be initiated online at Google, blogs, LinkedIn, etc. And you are positioned to really help small businesses make the transition. No matter whether it's a hair salon, a tire repair place, or whatever, they're going to need someone that can give them the tools and guidance to switch from old ways of marketing to using the web to attract prospects to them. The web is where their customers are looking for someone like them. They need to be there."

    I certainly couldn't have said it better myself. I think Frank could even deliver it almost as well as HubSpot's CEO has in this video, since Frank is a public speaking coach.

    Frank's right, though. This stuff is now affordable for small businesses. It's less about the dollar investment. It's more about whether they can spend the time and whether they have the aptitude to pull it off. It's not rocket science. But, it takes committment.

    HubSpot's clients include large businesses like Kelley Staffing, Geico Insurance and SolidWorks, the leader in 3d design software. But, we also have lots of clients who are 5-10 person teams just setting out to change the world like Darcy's Safety and CPR training business, Boston Micro Machine's Adaptive Optics, Objective Management Group's sales recruiting business, Midnight Trader's After Hours Trading Information business, B&B Aesthetics revolutionary laser lipo procedures or Frusterio's Home Renovation Design business. HubSpot even has plenty of successful one person shops like Doug Sauerhaft's 'Buy Mail List' business, Paul Orselli's Museum Exhibit Design company, Bob Mattingly's River Rafting Adventure business, Dr. Edward Kwak's Asian Plastic Surgery business and Mari McCarthy's Journal Writing Therapy Business.

    There's lots more. I'm proud to have brought many of these businesses on board. And what gets me really excited is when they start building readership on their blog, doing their own keyword research and tracking for SEO, improving ppc performance and leveraging social media so that it has an impact on the topline of their business.

    And it's even more exciting when customers talk about it themselves. Here's the latest HubSpot internet marketing case study from telecom expense management software provider, Vocio. (Video editing by Catie Foertsch.)

    It's amazing to think that we've had a part in helping this business grow their business. It's amazing to think about the fact that 46 new clients signed up last month to embark on the same process. The impact that we'll have on their business and their lives is awesome. We're putting people in control of their marketing, something that has been pretty much a guessing game for more than a century. I think it's a high point for the direct marketing business. Now, it's possible to not only measure things, but engineer, predict, and improve with instantaneous feedback. I'm pretty sure that Gutenberg didn't think that would ever be possible when he invented the printing press.

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    Topics: social media, internet marketing case study, SEO, blogging for business, internet marketing

    Top 10 Thoughts We’re Really Thinking When We Procrastinate and Feel Stuck

    Posted by Pete Caputa on Mar 24, 2008 7:11:00 PM

    I reached out to Marge Powers, Owner of Winning Ways after she ran her website through website grader.

    Not because of procastination, but she hasn't started her blog yet. So, I  invited her to write a guest post.  It would be a great thing for all of  us if she did start a blog.

    One of the main reasons people don't hire me to help them with their online marketing is because they just don't make the decision to get started; they let a bunch of B.S. in their head make up their mind for them. 

    I'm sure that's the reason people don't make progress on a lot of things: Like me cleaning out the basement or organizing my closet. 

    Here's her guest post about procrastination: 

    If you don't stay ahead of it, procrastination and feeling stuck are insidious little varmints that scuttle around the baseboards of life, contaminating your best intentions. These little saboteuers love to perch on top of your to-do list, gloating, knowing full well who's Boss.

    For twenty years I've been coaching people how to defeat their own self-defeating behaviors, especially feeling stuck in procrastination. Clients ask why they sabotage themselves, and why they can't seem to follow through.

    Clients expect me to do more than just brainstorm with them for resourceful solutions. They want me to point out a bad habit or unworkable strategy that skews their perception or gets them off course. Here then, gathered from my 20 years professional experience as a Career and Life Coach are my (2) Top Ten Lists of why people procrastinate and feel stuck. As you are reading, consider which ones you use and how you can change what is not working.

    List Number One: What Do You Say To Yourself?

    1. I'm afraid.
    2. I'm overwhelmed.
    3. I can't see an easier way to do it.
    4. I don't have the time.
    5. I keep trying the same thing and I can't get the results I want.
    6. I don't want to deal with this right now.
    7. I'm too _____, to handle this right now.
    8. It's not my responsibility.
    9. I don't want to let go.
    10. Yes, but ...........................

    List Number Two: What Holds You Back?

    1. Perfectionism (performance anxiety). "If I can't do it RIGHT, I won't do it at all." "I'll start just as soon as I get every single thing I need."

    2. Paralysis (too much paper; too many stacks, boxes, cartons, albums), "I don't know where to start. It's too overwhelming."

    3. Poor Procedures (lack of strategies, systems), "I don't know how to make it better." "I need a system. But first of need someone to install the system, what system?"

    4. Pack Rat Programs (fear of not having enough), "As soon as I throw it away, I'll need it." "You never know when you'll need a ... (ripped shirt to wear when painting)."

    5. Perceptual Problems (rationalization, denial), "What mess?" "I've got plenty of time. It isn't even due until.. (April, next week)."

    6. Permissiveness (spoiled brat syndrome), "My momma always did this for us kids."

    7. Peculiar Priorities (avoidance), "I'll write that term paper just as soon as I practice more guitar chords."

    8. Petulant Passivity (passive-aggressive resistance), "Nobody can tell ME how to .. (organize a business, clean out a garage, etc.)."

    9. Penitence (personal put-downs, guilt trips, Poor Me in disguise), "I know, I know, I just keep letting (myself, others) down." "I'm just screwed up.)

    10. Partner Punishing (See #8).

    Which of the above statements do you usually gear towards? So, is it working for you to use them? So, what do you need to do to get past your procrastination?
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    Intro to New Media Marketing Seminar

    Posted by Pete Caputa on Mar 24, 2008 6:49:00 PM

    I'll be speaking at the Next Level Executives again. (Last month's slides.)

    This time, I'm speaking with Catie Foertsch, online video maven, and fellow web guru, Linda Sevier.

    Linda is also a PC4Media partner. She and I are just starting to help a Framingham MA real estate attorney and a Central MA commercial real estate firm to start their new media marketing activities.  

    If you're local and interested, you should attend. Apparently, there are only a few guest seats left.  So, register if you want to come. 

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    A Book by YOU? Envisioning Yourself as A Book Writer

    Posted by Pete Caputa on Mar 24, 2008 3:52:00 PM

    I don't plan on writing a book. And I haven't ever written a book. If you add up my 5 years of blogging, it would be as thick as a book. But, I have trouble focussing from blog post to blog post on just one topic. I don't think I'll be writing one anytime soon. I do plan on writing a "How To Generate Leads" eBook. But, for different reasons: I plan to offer it as a free download as a way to generate leads for myself.  

    However, when Ken Lizotte suggested that his Deputy Imaginative Officer (DIO), Mike Brown at emerson consulting group inc write a guest blog post about how to start writing a book by welll... starting to just write, I saw a lot of parallels between the 'how to start a blog' advice I give to would-be business bloggers

    You know why you want to write a book-the credibility, the accomplishment, the embodiment of true "thoughtleading" in your field. You're just unsure how the heck you'll actually write it. OK, you're very unsure.

    • What will I write about?
    • Where will I write?
    • Will I have enough time?
    • The longest thing I've ever written in recent times, beside business memos or emails, was a birthday card
    • Am I really up for this?

    Overcoming writer anxiety is the first step and most important step when making the decision to write a book. Envisioning yourself hammering out page after page of copy can be an extreme source of apprehension and self-doubt, especially for people who don't consider themselves writers. Maybe you're picturing yourself with a nasty case of writer's block, like Jack Nicholson in the movie The Shining, isolated from the outside world, crumbling up page after page, paralyzed for ideas, copying "all work and no play" etc. all day long, and so you figure that writing a book "maybe isn't for me."

    Maybe not. Writing a book is definitely not for everyone. Those who seek to become thoughtleaders, however, are in fact quite capable of such feats, as they have already made the most important commitment: they want to publish their ideas. Without this objective in mind, the agonizing process would make Jack's Shining antics seem like that of a preschool teacher.

    Which is not to suggest that simply wanting to publish your ideas will make writing them an effortless task, far from it. In Ken Lizotte's latest book, The Expert's Edge: Become the Go-To Authority People Turn to Every Time, just out from McGraw Hill, he discusses the value of publishing a book as a method of positioning yourself as a thoughtleader and offers this relevant insight:

    "Writing and publishing a book is not a commitment that everyone is ready to make. It's akin to every other major life commitment: getting married, having a baby, raising a family, buying a house, studying for a Ph.D., or starting a business. It will take a lot of your time, persistence, reflection, research, organization, and writing. Yes, and writing: writing, writing, writing-and rewriting!"

    ow you might be saying, "The only thing worse than writing is rewriting."

    Well, stick with it. Getting started is the hardest part, and the more you pour your ideas out onto the page, the easier they will flow. You'll develop a strong sense of ownership with your drafts, and like your house or your business, you'll have a vested interest in keeping it healthy and vibrant.

    So don't let your dream of writing a book turn into a Stephen King nightmare. Stay confident, take a deep breathe, clear your schedule, stow yourself away at your local library... and start writing!

    If you want more book writing advice, you can email Mike mike at thoughtleading.comat or visit www.thoughtleading.com for more info.

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    Topics: thought leadership

    Congrats to Greg Gershman, Blog Search Pioneer

    Posted by Pete Caputa on Mar 19, 2008 2:17:00 PM

    My buddy, Greg Gershman, founder and chief architect of blogdigger, one of the first blog search engines has sold his business and landed a nice gig.

    I've been talking and blogversating with Greg since the beginning. I can't believe it's been 5 years. When Greg started, blog search was nascent, but I enjoyed covering the space because I figured it'd be big. Greg and I had lots of email conversations passing ideas and feedback back and forth. He thanked me over email when I congratulated him today.  However, I played a very very very small part. It's very cool seeing him be able to take what he's doing to the next level. In other situations, maybe I could have played a bigger part. But, it's satisfying to me to see a 1.5 man startup take a project, turn it into a self sustaining business and then use it to build a career at a potentially game changing startup. Greg stuck it out. That takes a lot of sacrifice and committment. Something most would-be entrepreneurs completely underestimate. 

    I don't think the promise of real time blog search and discovery - so that true serendipitous blogversations can happen - has been fulfilled yet. But, I'm glad Blogdigger and Greg have landed at a place where he can continue to work on it.

    And congrats to your wife too, Greg. :-)  

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    Topics: blogging

    Worcester Business Journal Needs to Find Better Experts

    Posted by Pete Caputa on Mar 19, 2008 1:33:00 PM

    The Worcester Business Journal ran an article about online advertising the other day quoting 3 local marketing agencies about online advertising.

    The majority of the article quotes Laura Briere, owner of Vision Advertising, which is good. Laura actually knows her stuff quite well. Not as well as she thinks she does, but if I had to pair someone up with a local full service marketing agency who gets the web, Laura is a good bet.  She doesn't make the mistakes that marketing agencies outside of Central MA stopped making in 2001. (I haven't used Laura myself so I don't know what she does and doesn't know. But, on the surface, she's dangerous with this stuff.) 

    The other two are pretty hopeless. They're still placing online ads on newspaper sites, designing banner ads and all flash websites (SEO no-no #1) for their clients instead of doing search engine optimization, pay per click advertising, blogging, landing page optimization, and leveraging social media successfully. (Not just expensively.) 

    I am sure this problem is not unique to Central MA. But, if marketing agencies want to stay relevant they better learn how to shift their thinking of "how do I spend my client's advertising budget effectively?" to "How do I do things that generate a predictable and measurable ROI for my clients by generating leads that turn into business for them?" 

    If the WBJ wants to provide informative articles about online marketing to their readers and help Central MA businesses really leverage the web effectively to grow their businesses, they should look for some more experts past 495. Maybe even hire an online marketing expert to do the writing.  This is such an important thing to get right for the future of the region's business health. 

    It's been awhile since I've ranted or called anyone out. Sorry, in advance, for those that I've offended. You deserve it, even though it should be privately directed.

    I'll be returning shortly to educational blog posts about online marketing and my networks' activities. 

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    Topics: social media, SEO, blogging

    Availability of Information Replacing Salespeople?

    Posted by Pete Caputa on Mar 19, 2008 8:31:00 AM

    Jame has an interesting post about what skills a salesperson must have in a world where a buyer can educate themselves via blogs, company websites, social networks and the search engines.

    I have my own thoughts. I'll reserve them for later when I have some time to process. I thought maybe my sales buddies would weigh in first. 

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    PostCard Marketing vs Email Marketing

    Posted by Pete Caputa on Mar 18, 2008 2:58:00 PM

    Doug Sauerhaft wrote a post about postcard marketing vs email marketing. I  don't have any direct experiences with postcard marketing, but I concurr on the email marketing. There are so many different ways to market via email, but I do think that the only true way to do it successfully (w/out pissing off people) is to market to people who have opted in. There's all kinds of ways to build an opt-in email list. But, it's certainly not going to be as timely as buying a direct mail list and sending a postcard. 

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    CPR Training World... Watch Out

    Posted by Pete Caputa on Mar 17, 2008 1:17:00 PM

    Darcy Cook and Joe Ceccarelli have relaunched their Safety Trainers website with a full description of their first aidaedbls and cpr training and safety programs for a variety of industries.  I wrote about Darcy here. I've known them for a few years now. Look up "hustle" in the dictionary, and there's a picture of those two next to the word. They're now going to be applying that same hustle to their SEO, social media and blogging activities in order to intelligently drive new business.
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    Don't Make These Search Engine Optimization Mistakes

    Posted by Pete Caputa on Mar 13, 2008 5:26:00 PM

    I wrote a post over on the HubSpot blog entitled "Top 10 Most Egregious Search Engine Optimization Mistakes".

    I'd like to eventually write the Top 100 list. So, go leave your list in the comments.
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    Topics: SEO, search engine optimization

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