Online Lead Generation Blog

Current Articles | RSS Feed RSS Feed

Should You Bother Accepting Referrals If They're Not From Clients?

Posted by Pete Caputa on Mon, Nov 03, 2008 @ 01:02 PM
 | Submit to Digg digg it | Submit to Reddit reddit | Add to delicious delicious | Submit to StumbleUpon StumbleUpon 

I was thinking about this the other day. Recently, I've been getting a bunch of referrals from people who are not my clients. For one reason or another, they haven't become a client yet. However, they are in love with what we do at HubSpot, recognize the value we provide and continue to refer people. I'll call anyone that has expressed a need or interest in my service.  However, these referrals are rarely as qualified as a referral I receive from a client.

A note that Rick Roberge wrote to a prospect about "referrals from clients" caught my attention: 

You asked yesterday how you could help me. Honestly, you can't. We met through an introduction, but the intro came from my client. Client's can refer. If you made a referral and they asked you, "What has Rick done for you?" What can you say? "Nothing. I don't need him." "Nothing. I can't afford him." "Nothing. I don't like him." I refer my clients and they refer me. I become an integral part of my client's business. We over-help each other and we deserve it.

It's very true. People who aren't your clients aren't really equipped to refer you the right prospects.  Why do you think that is?

 

Tags: ,

COMMENTS

The best referrals come from clients because they know what it is like working with you. They have first hand experience. Others might refer you if they've heard about you, but they don't really understand how your business works and how it can benefit someone. So I think you can take referrals from non-clients, but the best referrals and the ones that become clients are usually from clients.

posted @ Monday, November 03, 2008 2:20 PM by Shannon


Very well said, Shannon. I was trying to spit that out, but it wasn't coming. Appreciate you saying it so eloquently.

posted @ Monday, November 03, 2008 2:31 PM by Pete Caputa


Well, I don't think its that they are not equipped. I think it is that they don't know what a perfect prospect looks like for you. You have to educate them.  
 
 
 
Lots has been written on this topic by Paul McCord on his Sales and Sales Management blog. If I remember correctly, he suggests you spend time educating everyone you network with on what a perfect prospect for you looks like. For instance, our perfect prospect is a technology company with over $10M in revenues or venture funding that wants to increase the productivity and yield of their inside sales team....pretty specific.  
 
 
 
I think if you educate your network, you will reap the rewards. Make sense?

posted @ Monday, November 03, 2008 2:38 PM by trish bertuzzi


http://www.chatandshop.com  
http://www.youtube.com/watch?v=AkK4Cl53aQk

posted @ Friday, January 09, 2009 6:13 PM by Chatandshop.com


I think a lot also depends on why someone is not your client. If you know for a fact that someone loves your service but simply cannot afford it at this time,a referral from such person may be worth pursuing. Also, we should be able to make judgment calls about how much time and energy to spend on someone we know is not a qualified referral. So, I'll take referrals but won't bother spending too much time on "selling" to them.

posted @ Thursday, January 15, 2009 12:49 PM by Surabhi Mittal


Sustenance of every business is dependent on sales. The sales force needs continuous inputs in the form of sales leads for follow ups, closure of sales, and revenue generation. Thus Targeted sales leads are at the core of successful business development.

posted @ Wednesday, April 29, 2009 1:30 AM by machwan


Post Comment
Name
 *
Email
 *
Website (optional)
Comment
 *

Allowed tags: <a> link, <b> bold, <i> italics

Receive email when someone replies.