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Your SalesPeople Should Get Social Media Marketing Training

 

A few weeks ago, I had a conversation with Jen from The Ladders. We share a common investor, so we were just trading notes. She brought up the fact that our lead intelligence was pretty cool.

I pointed her to my post on HubSpot called "How to Use Your Blog as a Sales Tool" which talks about our lead intelligence tool and how I use it.

Then, I had a random thought that most company's inside sales teams are untapped internet marketing workforces. If trained in internet marketing, they could be very powerful forces for a company in the social mediasphere and blogosphere.

Sales professionals should use the web to:

  1. Attract traffic to their company's website. Generate their own referrals online.
  2. Assist in lead capture by sending people directly to register for marketing webinars and white papers.
  3. Nurture prospects that need more education by guiding them towards website-accessible information - helping influencers to get the attention of decision makers. (The phone and figuring out what is important is critical here too.)

But, imagine your 5, 50, 500, 5000 salespeople fully trained in internet marketing best practices, driving traffic to your website from linkedin, the blogosphere, Twitter, etc. Imagine them asssiting with SEO, link building and lead capture. And imagine them using the web to educate engaged prospects.

That's a lot of untapped potential.

Do you know any organizations that are this forward thinking?

Leave a story about how you, as a salesperson, have used social media to engage or nurture a prospect. I might use your story when I talk at the Central New England Sales Summit. Share your story over here if you're interested in potentially attending for free.

Comments

Pete,
I think sales forces are just starting to appreciate the tip of the iceberg with respect to the benefit of social media. Some of the veteran crowd are simply intimidated by it because it can be overwhelming. Others don't grasp the value of farming. However, the idea of social media and blogging to create business is gaining more credibility every day. From the modest time investment I've put into the endeavor, I'm already seeing some opportunity. Your site is a great resource to help keep people on track and avoid common pitfalls. Keep it up!
Posted @ Tuesday, July 29, 2008 12:23 AM by Frank Damelio
This post reflects a very common challenge especially in smaller companies. Sales people are generally trained to act when a sales lead appears either through an inbound call or email or from a trade show or advertisement, etc.
Lead generation is something the marketing department is supposed to do.
But what if there is no marketing department?
Many sales people are then challenged with doing their own lead generation and, in many cases, resort to crude tools such as mass emailing or cold calling. In many companies, they're really encouraged to do this. Senior management doesn't realize how much time and money is being wasted as a result.
Instead of hiring "sales people", it makes much more sense to hire "business development" professionals who have both sales and marketing experience and know how to develop leads from social media, PR campaigns, and effective SEO on the company website.
This is from working with small companies doing business development over the past 10 years. More detail on my blog "Fire the Sales Force!" :www.thomasmorling.com/blog.
This is a great forum and read your posts daily!
Best,
Thomas Morling
Posted @ Tuesday, July 29, 2008 7:24 AM by Thomas Morling
Hi Thomas. I agree to a certain extent. It seems that different salespeople have different skills required along the sales path including prospecting/lead gen, qualifying, presenting and closing.
Social media marketing and most of the other stuff I talked about usually falls under the marketing umbrella. Based on my experience of being proficient at all of the steps, I can very firmly say that my activity on LinkedIn, blogging, etc has helped me do two things better: 1) generate more closeable leads and 2) close more deals.
People buy from people. And salespeople are generally better served if they can interact with the prospect throughout the process on their terms. That might start on Twitter, require some blogversations, an endorsement on linkedin. All of those things help me close more deals.
Posted @ Tuesday, July 29, 2008 7:18 PM by peter caputa
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